Privacy Policy

At Legacy Counseling Center, LLC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, submit an inquiry, or access our online services.

1. Use of This Website

This website provides information about Legacy Counseling Center and our counseling services, including child and play therapy, teen counseling, individual adult therapy, couples and family counseling, specialized therapy, and clinical supervision.

We offer in-person counseling in Clarksville, Tennessee, and virtual therapy to eligible clients throughout Tennessee.

Information on this website is intended for general educational purposes and does not replace professional mental health care. Submitting an inquiry does not automatically establish a therapist-client relationship.

2. Information You Provide Voluntarily

When you complete a website form, contact our office, or request services, we may collect information such as:

Your name and contact information
Your preferred method of communication
Appointment availability and scheduling preferences
Insurance and payment preferences
General information about the services or support you are seeking
Information about your child or family, when applicable
Professional information related to supervision or general inquiries
Other details you voluntarily provide

This information helps our team respond to inquiries, identify appropriate therapist matches, coordinate appointments, verify applicable benefits, and communicate next steps.

You may choose not to answer optional questions. However, certain information may be necessary to process your inquiry or coordinate services.

3. Confidentiality and HIPAA

Legacy Counseling Center is committed to maintaining the privacy and confidentiality of protected health information in accordance with applicable federal and Tennessee laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Our designated secure intake forms are intended to allow individuals to share information relevant to requesting services. Information submitted through these forms is handled according to applicable privacy and security requirements.

Clinical information, treatment records, and other protected health information are maintained through authorized practice systems, including SimplePractice, our electronic health record (EHR) platform.

Access to personal and clinical information is limited to authorized individuals who require that information for legitimate treatment, payment, or healthcare operations purposes, or as otherwise permitted or required by law.

Confidentiality may be subject to legal exceptions, including circumstances involving:

Serious threats to personal or public safety
Suspected abuse or neglect requiring mandatory reporting
Valid court orders or other applicable legal obligations
Other disclosures permitted or required by law

Additional details about the use and disclosure of protected health information are provided in our separate HIPAA Notice of Privacy Practices.

4. SimplePractice and Client Records

Legacy Counseling Center uses SimplePractice to support practice administration and clinical services, which may include:

Client registration and intake paperwork
Appointment scheduling and reminders
Secure client portal access
Clinical documentation and treatment records
Billing and payment processing
Telehealth services, when applicable

Information entered into SimplePractice is subject to the platform's applicable privacy and security practices, as well as Legacy Counseling Center's responsibilities under HIPAA.

Clients may receive additional privacy notices, consent forms, and communication preferences through the SimplePractice client portal.

5. Email, Phone, and Electronic Communication

When you contact Legacy Counseling Center by email, telephone, or website form, we may use the contact information you provide to respond to your inquiry and coordinate services.

Standard email and text messaging may not provide the same privacy protections as secure clinical communication platforms. We encourage clients to avoid sending highly sensitive clinical information through ordinary email or text unless an appropriate secure communication method has been established.

Appointment reminders and other administrative communications may be provided according to your communication preferences and applicable consent requirements.

We do not use personal health information for unrelated marketing purposes without any authorization required by law.

6. Cookies and Website Analytics

Our website may use essential cookies and website performance tools to support functionality, improve navigation, and understand how visitors use the site.

Depending on the tools enabled, information collected may include:

Pages visited
Browser and device information
General geographic information
Website traffic and referral sources
Technical information necessary for website functionality and security

Some analytics technologies may collect information such as IP addresses or device identifiers.

Legacy Counseling Center does not intend to use website tracking technologies to disclose protected health information for unauthorized advertising or marketing purposes. Any technologies that may access protected health information must be evaluated and configured in accordance with applicable privacy requirements.

You may be able to manage certain cookies through your browser settings.

6. Third-Party Platforms and Links

Our website may provide access to external platforms, including SimplePractice, mapping services, or other third-party websites.

These services may have their own privacy policies and security practices. We encourage visitors to review those policies before submitting information through external platforms.

Legacy Counseling Center is responsible for complying with applicable privacy requirements when using third-party service providers on its behalf, including establishing appropriate agreements where required.

7. Your Rights

Depending on the type of information involved and applicable law, you may have the right to:

Request access to certain personal or protected health information
Request corrections to inaccurate information
Request restrictions on certain uses or disclosures of protected health information
Request confidential communications through an alternative method or location
Request an accounting of certain disclosures
Obtain a copy of our HIPAA Notice of Privacy Practices
File a privacy complaint without retaliation
Request deletion of certain website information when legally permitted

Requests involving clinical records are subject to applicable medical record retention requirements and HIPAA regulations. Not all information can be deleted upon request.

To exercise your rights or ask questions about your information, please contact Legacy Counseling Center using the contact form linked here.

You may also file a HIPAA privacy complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

8. Children's Privacy

Legacy Counseling Center provides services to children and adolescents. Information about minors may be submitted by parents or legal guardians for the purpose of requesting or coordinating care.

We handle information involving minors according to applicable federal and Tennessee laws, including requirements concerning parental or guardian consent, confidentiality, and access to treatment records.

Our website is not intended for children to independently submit personal information without appropriate authorization.

10. Website Forms and Emergencies

Website inquiry forms are intended for routine scheduling, service inquiries, and administrative communication. They are not monitored continuously and should not be used to request emergency assistance.

If you or someone else is in immediate danger, call 911. For immediate mental health crisis support, call or text 988.

11. Changes to This Privacy Policy

Legacy Counseling Center may update this Privacy Policy to reflect changes in our services, website technology, legal requirements, or practice operations.

Updates will be posted on this page with a revised effective date.

12. Contact Information

For questions about this Privacy Policy or how your information is handled, please complete the contact form linked here.

For clinical records or HIPAA-related requests, please contact our office for assistance with the appropriate process.